In an effort to reduce some of our email overhead and reduce our
profile on the web (in terms of email spam), we have initiated a
program of fewer email addresses.
One technique to reduce email addresses (and exposure to spam) is to not
activate email for all websites. This means that some of our websites will
not receive email directly.
So how do customers contact us when replying to an order?
So, what is the return address on orders being processed on a website
which does not have direct email?
The answer to the above questions is: gatewayorders.com.
We can use gatewayorders.com as a email processing website for the orders.
It is already true that when people look on their credit card statements
they will see Gateways listed as the company. So gatewayorders.com is a
logical (i.e. not too jarring) email address to see.
Why not use gatewaysbooksandtapes.com for the return address. Well, we can
put some nice text on gatewayorders.com that explains that it does order
processing for the following (full list of cart sites here) websites. We
can make it look acceptable. The gateways books and tapes website is
designed to sell books -- not designed to calm the disquiet of credit card
customers.